Our
Frequently Asked Questions
Pricing, Payment, Guarantee & Trade
Every wardrobe is bespoke, so the price varies job by job with the size, finishes and complexity you choose. As a guide, each of our designs carries a per-linear-metre price — browse our product pages to get a feel for where your project might sit. When you’re ready, your designer gives you a fixed quote with no surprises.
A deposit secures your order, and your designer will explain the payment stages when they give you your quote.
Yes — every Neatsmith wardrobe is made to measure and built to last, and comes with a market-leading warranty. The headline: our drawer runners and hinges are guaranteed for life.
Your designer will take you through the full warranty terms for your order.
Yes — they’ve been a core part of our business for years, and we still work with some interior designers more than a decade on. They come to us because we take the weight off, managing as much or as little of the project as suits them. Some hand their client to us and let us run the whole thing; others stay involved start to finish.
Designers love visiting in person, too — to see the full range for themselves and find exactly the right pieces for the project in hand. Just pop into our Dubai showroom and we’ll show you how it works.
The easiest first step is to download our brochure for a feel of what we make. But our furniture is best appreciated in person — the finishes, the glass, the way it all comes together — so when you’re ready, book an appointment at our Dubai showroom and a designer will take it from there.
The Process — Design, Survey & Installation
It’s simple: you visit our Dubai showroom and design it with us, we quote, you pay a deposit, we survey your room, then we make it in our UK factory and fit it. Design, manufacture and installation are all handled by us.
Visit our Dubai showroom and a designer will put your quote together with you. Every design is bespoke — drawn around your room, your layout and the finishes you choose — so it’s created in person, not generated online. The quote you get is genuinely yours, designed for you and your space.
Typically 8–10 weeks, though some bespoke orders can take 14 weeks or more, depending on the finishes you choose. Your designer will confirm the timing for your order. We take your exact final measurements at the survey before anything goes into production.
After your deposit, our surveyor visits your home to take precise final measurements. It’s what lets us build everything to fit your room exactly.
Not really — just let us in. As long as the walls, ceiling and floor are in place, we’ll take it from there. Our surveyor handles all the measuring, so there’s no need to clear the room or finish decorating first.
Once you’ve ordered, the design is set — but you won’t need to change a thing. We get every detail right before you commit, through a thorough design process where your colours, layout, finishes and accessories are all decided with your designer. By the time you order it’s fully specified, ready to go straight into production and be made exactly to your plan.
A showroom designer shapes it with you, then turns your ideas into a full-colour 3D rendering so you can see your wardrobe in your room before it’s made.
Our own fitters — full-time members of the Neatsmith team, not subcontractors. We don’t just deliver it; we fit it properly.
It depends on the project — every job is bespoke, so the time on site varies with size and complexity. You won’t be left guessing, though — our installs team will be in touch ahead of your fitting with a clear schedule, so you’ll know exactly what to expect.
Spotless. We protect your room before we start — covering floors and furniture — and when we’re finished we take everything away, right down to the packaging and offcuts. The only change you should notice is a beautiful new wardrobe.
We see every job through to perfect. If anything needs finishing or fine-tuning once we’ve fitted it, our aftercare team will take care of it — we’re not done until everything is exactly as it should be and you’re delighted.
We design and install for homes right across Dubai — villas and apartments alike, from Palm Jumeirah and Emirates Hills to Dubai Marina, Downtown and Dubai Hills. For a project elsewhere in the UAE, talk to our team at the showroom.
We also supply worldwide from our UK factory, and our London showrooms look after clients with homes in both cities.
Showrooms & Visiting
No — you’re welcome to drop in to our Dubai showroom at your leisure. Most people do book an appointment, and it’s worth it if you’d like a designer reserved just for you with no wait.
Call the showroom on +971 4 570 1673 or message us on WhatsApp for today’s opening times, or book an appointment for a time that suits you.
You’ll see and handle the real door styles, finishes and hardware, talk through your space, and choose the styles, colours and finishes for your room with a designer. After your visit, we follow up with a design and a quote.
You’ll find us in The Curve Building on Sheikh Zayed Road, Ground Floor, Unit 12 (+971 4 570 1673). Our showroom has been open since November 2025.
Yes — seven, in London and the South East, with our flagship on the Kings Road in Chelsea. Visit neatsmith.co.uk for details.
Products & Materials
Hinged, sliding and walk-in wardrobes, plus full dressing rooms — each built to your room’s exact dimensions.
Dressing rooms, studies and home offices, media and TV walls, boot rooms and utility rooms — anything built-in. If it’s storage that should look like it was made for the room, it’s us.
A wide range — lacquered colours, hand-painted doors, glass and a selection of mirrors — all on display in our showrooms so you can see and feel them in person. Our Belgravia door even takes a fabric insert, letting you carry a colour or pattern right through the room. Some interior designers go further still, setting their own wallpaper into the door panels to make a project entirely their own.
Reflex doors are faced in a tinted, mirrored glass set in a slim aluminium frame — Bronze Reflex is our most-loved, with silver and smoked grey also available. Unlit, they read as a mirror, bouncing light around the room and making it feel larger and brighter. Light them from inside and the glass turns transparent, casting a warm glow that turns your storage into a design statement.
Frameless doors have the glass bonded straight onto a 22mm base that matches your wardrobe’s interior, with no visible frame — a clean, seamless look. Choose coloured glass in a gloss or satin finish, any of our mirrors (including our antique tones), or one of our exclusive Decorative Glass designs.
It’s patterned glass, in a range of designs, that adds texture and character to a door front. Our Decorative Glass is exclusive to Neatsmith — a look you won’t find anywhere else.
Silver, bronze and grey mirror — as a full mirror door, or as a panel set within a framed door. We also offer antique mirror in a bronze or grey tone, for a softer, characterful finish. A tinted mirror back panel is a small touch that adds real depth and a sense of space.
Classic framed Shaker doors in one-, two- or four-panel layouts — clean lines and timeless detail, at home in a traditional bedroom or a more pared-back, modern one. They can be lacquered in any of our 16 matt and gloss colours, or colour-matched to anything you like. You can also set mirror, glass or even your own wallpaper into the panels, for a finish that’s unique to your room.
Yes — any colour at all. Bring us a paint reference, a fabric, or simply something you love, and we’ll match your furniture to it.
We’ve matched a dressing room to the single blue stripe running through a client’s pillowcase, and a media unit to the exact red of a famous make-up brand. If you can show it to us, we can usually make it yours.
Quality materials, built to last. Our carcasses are a solid 22mm and the shelves a sturdy 38mm — strong enough to hold a full wardrobe with ease and stay beautifully square for years. Each unit is a complete carcass with its own back panel, made to last as long as you’re in your home.
Blum — the Austrian hardware brand many people already know and trust. Every drawer and door runs on Blum hinges, runners and soft-close mechanisms, so it glides open and closes itself with a gentle touch. It’s the reason we can guarantee our hinges and runners for life.
Yes — every door style, glass and finish is on display in our Dubai showroom, so you can see and handle the real thing before you decide anything.
Yes — all of them, in our own UK factory. From the carcasses to the doors to the paint finish on our own in-house paint line, every part is made under one roof. It’s how we keep the quality in our hands from start to finish.
About Neatsmith & History
For over 20 years, Neatsmith has been making bespoke fitted furniture — wardrobes, dressing rooms, studies and media walls — for homes in London and, since 2025, Dubai. Every piece is designed with you in our showroom, handcrafted in our UK factory and installed in your home by our own team.
Our Dubai showroom is in The Curve Building on Sheikh Zayed Road — our first international showroom, opened in 2025. In the UK we have seven showrooms across London and the South East, with our flagship on the Kings Road in Chelsea. Everything is made at our main production facility in the UK.
In 2005. We celebrated our 20th year in 2025 — the same year we opened in Dubai — and now we’re looking forward to the next 20.
Neatsmith is owned and run by Philipp and Mathew Nagel. They started the business with their father, Andrew, in 2005.
Big enough to make everything ourselves, small enough to care about every job. We’re a team of around 80, and every one of us is a full-time employee — from the salespeople to the delivery drivers to the fitters who install your furniture. We never subcontract, because it’s the only way to know that everyone who touches your project really cares.
Every piece is genuinely bespoke and made in our own factory to the exact dimensions of your room — not chosen from a catalogue of standard sizes. You design it with us; we make it and fit it.
Start planning your new bedroom or living space
Get in touch with us and start planning your dream space today. Browse our latest brochure, book an appointment with one of our experience designers or send through your enquiry and one of our team will be in touch shortly.
